Privacy Policy


This privacy policy describes how we at Serex handle your personal information. Being the data controller of your information we understand the importance of your privacy.

Personal information helps our website to work and the data is collected, used and shared safely.

What we Collect and Store?
We understand that you are aware that information posted by you on the website can be viewed publicly. Our servers are located in India. For backup purposes, we have information on servers located in United States of America and Australia as well. And if you choose to provide us with personal information, you are consenting to the transfer and storage of such information on our servers.

The following personal information is shared and collected:
a. email address
b. physical contact information
c. financial information (depends on the service you have used)
d. computer sign-on data,
Other apps installed on device
f. IMEI number
g. Other information, including users IP address and standard web log information.

Note: The aforementioned data is collected through cookies. Although you can take the steps mentioned in the cookie policy to disable the cookies, such an action is likely to affect your ability to use the site efficiently.

How we use?
The personal information collected is used for:
Providing services
Resolving disputes
Collection of fees
Troubleshooting problems
Encouraging safe trading and enforcing our policies
Customizing users' experience, measure interest in our services, and inform users about services and updates
Communicating marketing and promotional offers to you
Do other things for users as described when we collect the information.


Our Policy on Disclosure of Information

All the information collected by Serex is treated as strictly confidential.
The privacy of the individual is very important to us and Serex does not and shall not disclose or share or rent or sell such information to any third party or external organization, without user’s explicit consent.
Disclosure of personal information to governmental or regulatory or law enforcing authorities may be required from time to time and the same shall be done under proper authority.
Serex reserves the right to make use of personal information:
in any investigation or judicial process relating to fraud on account of such transactions during the period Serex retains such information.
to enforce our policies
respond to claims that a posting or other content violates other’s rights
to protect anyone’s rights, property or safety.
Serex may share your personal information with:
Corporate affiliates who help detect or prevent potentially illegal acts and provide joint services
Service providers who help with our business operations
Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to the website.

NOTE: Google's use of the DoubleClick cookie enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet. Users may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting Ads Settings.

If our corporate affiliates or we are involved in a merger or acquisition, we may share personal information with another company, but this policy will continue to apply.

How You may use Information from Serex
You may use personal information from Serex only to follow up with another user about a specific posting, not to send spam/ phising or collect personal information from someone who has not consented to it.

Your right to Access, Modify, and Delete.
You can check, modify and delete your personal information by reviewing your posting or account status page.

In case you want to access any data that is not available on Serex, you may contact our customer support at to review it. There may be a charge associated with such requests but these will not exceed the amounts permitted by law.

Personal information that we no longer need it for the purposes we described before is deleted. We retain personal information as permitted by law to resolve disputes, enforce our policies; and prevent blacklisted users from returning.

Ensuring Data Security
We use a number of mechanisms (encryption, passwords, physical security) to protect the security and integrity of your personal information against unauthorized access and disclosure. However, unfortunately it has to be admitted that no data transmission over the internet can be guaranteed to be completely secure. So although we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorized access, modification or disclosure.

Confidentiality of Information
Users further agree and accept that the terms of the Privacy Policy will be applicable to the use of all features, existing and new. However, the Users agree and accept that confidentiality of information posted on such features has been waived by the Users of such features themselves.

Users who use any of the features on Serex agree and accept that they have been fully informed by Serex that the use of features may lead to publication, to all users of Serex, of any personal information posted by them while using any specific feature on Serex.

Users further agree that the authenticity of, and consequences from the posting by users of any personal information of themselves or any other person, are the sole responsibility of the user.

We may update, upgrade, modify (partially &/or fully) this policy at any time, with updates taking effect when you next post or after 30 days, whichever is sooner. Send questions about this policy to